At thinTRAK™ we place the highest importance on respecting and protecting the privacy of our customers. Our most important asset is our relationship with you. We want you to feel comfortable and confident when using our Web site. Therefore, we would like to share with you the following principles that govern our information practices and other privacy aspects of our Web site. Throughout this policy, we refer to information that personally identifies you as "personal information."
The owners and employees of thinTRAK products appreciate the sensitivity of your information and we know that you care how it is might be used and shared. We value your trust and will honor and respect your privacy requirements at all times. By using the thinTRAK website, you understand and accept our terms of usage described in this Privacy document.
We protect your information:
We work to protect your personal information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards. We use both internal and external resources to review our security procedures. Our employees are trained and required to safeguard your information. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all data transactions.
The information we might learn from customers should assist us to personalize and continually improve the overall customer experience with the thinTRAK system.
When we ask you for information, we will tell you, or we will clarify what we need to know to fulfill your request. We will also tell you how we will use the information. Our Web site is not designed to appeal to children under the age of 13. We do not knowingly request or receive any information from children.
We may use your contact information to tell you about other products which we think might interest you. However, if you don't want us to contact you for promotional purposes, you can tell us when you provide the information. You may also specify your contact preferences by sending us an email to: privacy@thinTRAK.net . Your contact preferences only apply to marketing contacts. We may need to communicate with you regarding the usability of your product or critical messages relating to your service or software (such as service messages, subscription renewal notices, critical notices, or legally mandated notices).
Corporate profile:
We receive and store all data that is entered on your Web profile or is provided in an alternate manner. You may elect to exclude certain details and this may limit use of particular features. We use all data which you provide for such purposes as responding to your requests, improving our site, and communicating with you. Our employees are trained and required to safeguard your information and, using physical, electronic and procedural safeguards, we restrict access to personal information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.
Transactional data:
Your data is secure. We protect the confidentiality and security of your data by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorized alteration.
Cookies, Web beacons and other technologies:
Cookies are simple pieces of data that can be transferred to your computer through a browser to enable the web server to recognize you and to provide personalization and/or password storage. A cookie can be used for authenticating, tracking, and maintaining specific information about users, such as site preferences or the contents of an electronic shopping cart. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, or to notify you when you receive a new cookie, or how to disable cookies altogether. We believe cookies will allow you to take full advantage of thinTRAK features, and we recommend that you leave them turned on.
We automatically collect and store transaction information whenever you interact with us. Like many internet service providers, we use "cookies" and we obtain certain types of information when your Web browser accesses thinTRAK (for example, data we collect and analyze usually includes IP address, e-mail address, browser type and version, operating system and platform, URL click stream to, through and from our Web site, etc).
Will thinTRAK share the information it receives?
We have limited relationships with third parties to assist us in servicing you, for example, by fulfilling or providing customer service. These service providers are contractually required to maintain the confidentiality of the information we provide them. Additionally, we have business partners that provide services, some of which are co-branded. We clearly identify partner services and sites. When you request any of these products or services, you are permitting us to provide your personal information to the partner to fulfill your request. We may disclose your information if we are required to by a law enforcement action such as a court order, subpoena or search warrant.
We do not sell or rent your personal information to anyone. We do not share your personal information with anyone outside of thinTRAK for their promotional, including marketing, use.
Refund:
Except for special promotions or other money back guarantees, thinTRAK does not offer any refunds on service payments that you make to our company in any form.
Conditions of Use, Notices, and Revisions:
If you choose to visit thinTRAK.net, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the State of California.
If you have any concern about privacy at thinTRAK.net, please send us a thorough description to admin@thinTRAK.net, and we will try to resolve it. Our business changes constantly. This notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. You should check our Web site frequently to see recent changes.
IMPORTANT NOTICE: THIS PRIVACY DOCUMENT APPLIES TO ADMINISTRATIVE DATA STORED ABOUT YOUR COMPANY AND thinTRAK PRODUCT USAGE WITHIN THE thinTRAK WEB SITE. IT DOES NOT APPLY TO YOUR BUSINESS DATA STORED IN YOUR thinTRAK SOFTWARE ACCOUNT. DATA THAT IS STORED WITHIN YOUR thinTRAK SOFTWARE SYSTEM IS OWNED BY YOU SPECIFICALLY AND CANNOT BE USED, SHARED, ACCESSED OR RETRIEVED BY thinTRAK WITHOUT YOUR PERMISSION. FOR MORE INFORMATION, PLEASE SEE THE TERMS AND CONDITIONS OF YOUR thinTRAK LICENSE AGREEMENT.
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